THE T-LEVELS HUB
RELATIONSHIP MANAGEMENT
Students must understand the roles, expectations, and interrelationships of different stakeholders throughout the construction project delivery
Stakeholder Report
Provide a report on Stakeholders that:
- Defines what a Stakeholder is
- Identifies all the Stakeholders on your project – site team/client/sub-contractors/Suppliers/Consultants/Residents, etc.
- Identify what each of these stakeholders may require and how this could be documented
- Identify potential interrelationships between stakeholders and any risks to company’s reputation that can occur
- Identify who in the Wates team is responsible for each of the stakeholders and how they manage the relationships.
- How does Wates know if we have met the stakeholders’ requirements?
- Develop a PowerPoint that shows your understanding of the above, diving into individual slides for each bullet. Present this back to the site team to review their understanding and elaborate from their perspective.
- Supervisor to arrange:
-
- Site meetings to attend
- Toolbox talks
- Client meetings
- Sub-contractor/supply chain meetings
- Community Meetings (e.g residents)
OUTPUT
Please present this task as a PowerPoint presentation and submit using the form at the bottom of the page.
Meeting at work
- Identify the different meetings that Wates has and with whom
- How do Wates report on progress to our client?
- How does our supply chain report to Wates Group?
- Attend both a Client & Supply Chain Meeting as an observer
- Take minutes of a meeting and review your output with your line manager.
Publish the minutes
- Having attended these meetings, what lessons have you learned?
Provide a short report on;
- What you observed,
- What was different in each,
- And 1 recommendation to improve meetings
Supervisor to arrange:
Invite to site meetings and contractor review meetings, and client meetings for students to attend.
Customer Service
Part 1
How does Wates capture Customer / Stakeholder feedback?
- Residents
- Supply Chain
- Customers
Make a recommendation on what Wates should do with this feedback.
Part 2
Net Promoter Score
- Customer Feedback, WPS-Gov-16 Customer Feedback. – refer to resource topic 11 task 3
- Use the following article: https://www.netpromoter.com/know/.
- What is the Net Promoter Score on your project?
OUTPUT
Present your findings in a method of your choice – e.g. Report/Presentation/Film/Podcast etc. calculate the Net Promoter score on your Wates project.
Teamwork Task
Interview 2-3 people on your site e.g. Site Manager/QS/Designer/Planner/Gatemen etc – and ask them to provide examples of the impact of both positive and negative outcomes if teamwork is strong or poor between colleagues.
Behaviours
What behaviours does the Wates Group expect of all its staff? Why? is this important
- TED Talk 1 – Fairness and what environments promote high performance?: https://www.ted.com/talks/marco_alvera_the_surprising_ingredient_that_makes_businesses_work_better
Team Building
- What has your project done to specifically build the team
- Did this involve Clients & Stakeholders, Supply Chain?
- What more could be done to improve the team culture?
- Research what makes an effective team
- Can you identify key characteristics within your team?
- What other factors could help or hinder making someone feel part of a team?
Provide a report on the above, identifying why this is important and identifying some of the impacts of poor team dynamics
- Look at recent meeting minutes from diversity and inclusion groups - what do you think regarding the Wates approach and what improvements could you suggest?
- Research trade unions – what do they represent and what is their importance in the wider world?
Provide a report on your findings
Research online regarding negotiation techniques – what skills do you possess and when would you use different methods (situation/context etc)?
OUTPUT:
Provide a report on your findings
Conflict resolution training – Interview someone in your team (project Surveyor) to find out how they manage conflict in the workplace
Watch the following video to explore conflict management solutions.
https://www.youtube.com/watch?v=2l-AOBz69KU - Why There’s So Much Conflict at Work and What You Can Do to Fix It | Liz Kislik | TEDxBaylorSchool
OUTPUT:
Provide a report on your findings
Lessons Learnt
The industry has its successes as well as its failures. It is vital that you understand the importance of learning from your individual experience to replicate success and avoid future mistakes.
Prepare a summary report identifying 5 major successes and failings in the following high-profile construction schemes. Record your view of how we as an industry can take on the positives and avoid the negatives from these schemes. Undertake an analysis of your project. Is there anything that your team could do differently on your current project?
Please provide a bibliography of the sources you used in support of your report.
Project 1 – The Olympic Delivery Authority (ODA)
Project 2 – Grenfell Tower Recladding
Social Networking
How does Wates share knowledge, and news and communicate with colleagues? Review the Wates’ Social Media output (both internally and externally).
OUTPUT:
Provide a critical report on whether you consider that this output is adequate for the younger generation. Make at least 1 recommendation on how Wates could do differently to improve messaging to young people